FAQs
Questions, answered.
Everything about our wax, burn times, gifting and delivery. If something is missing, our team replies within one business day.
How long does each candle burn?
Signature candles burn for approximately 60 hours and the Luxury Collection for up to 75 hours, based on four-hour sessions with the wick trimmed to 5 mm.
What wax and wicks do you use?
A coconut-soy blend with cotton wicks, poured at low temperature. No paraffin, no dyes, and fragrance loads kept within IFRA guidance.
Can I personalise a gift?
Yes. Handwritten notes are included with every gift order, and engraved lids and custom branding are available for corporate orders of 25 units or more.
Do you ship worldwide?
We ship to 25+ countries. Domestic orders arrive in 2–4 business days and international orders in 5–9 business days, fully insured.
Can I reuse the vessel?
The glass and ceramic vessels are designed to be kept. Once the wax is finished, wash with warm soapy water and use it as a holder or tumbler.